Doña Ana County

Community and Constituent Services Office

Liz Reed

Dept Head Title: 
Manager
Department Head: 
Liz Reed
845 N Motel Blvd
Las Cruces, New Mexico 88007
Phone: 
(575) 525-5989
TDD: 
(575) 525-5951
Phone: (575) 525-5989
TDD: (575) 525-5951

Community and Constituent Services Office

The Community and Constituent Services (CCS) Office is a division of the Office of the County Manager. The mission of the CCS Office is to assist constituents who may need help in connecting to county departments and services. The personnel collaborates and confers with County staff, elected officials, and external agencies to help address constituent matters. Staff conducts constituent casework to provide specific and detailed answers to questions in relation to county government operations.

In situations where the matter raised is not in the County’s jurisdiction, the CCS staff will refer constituents to appropriate external resources for additional help. Constituent services activities can help make government more accessible and responsive to the public.

As part of its mission, the CCS staff also conducts and participates in community outreach programs to educate constituents about Doña Ana County programs, initiatives, services and resources. Attending meetings throughout the county, staff responds to concerns from the public, external agencies, and discusses mutual interests of concern. The CCS staff create initiatives to help better connect the county government to the constituents, educate on funding avenues, engage in animal welfare, and encourage children to read.  The initiatives include the following: Countywide Read Across America Day, the Mobile Constituent Services Hour Clinic, Grant Workshop, Competition Against the City of Las Cruces for the Animal Services Center of the Mesilla Valley, and the County Community Fair.

The CCS Manager is also tasked with administering the county’s external Ethics and Anonymous Reporting Hotline.  The Ethics Hotline and website are designed to give employees and the public every opportunity to report concerns about county operations. Concerns are reported through a third party vendor and can be reported 24 hours a day, seven days a week. This hotline should only be used to submit reports relating to violations stated in the County’s Code of Conduct and Human Resources Policies and Procedures. Information about Policies and Procedures can be found at www.donaanacounty.org/Fraud-Abuse-Hotline. Individuals who report matters that are not in the County’s area of responsibility will be referred to an appropriate external agency.

The CCS Manager or his/her designee is responsible for receiving complaints regarding allegations of violations of Title VI of the Civil Rights Act of 1964, 49 CFR, part 2. In adherence to this federal law, Doña Ana County assures that no person shall on the grounds of race, color, national origin, gender, age, or disability be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program or activity under any Doña Ana County program, activity or service.